Returns
We do not offer returns or refunds unless the product is damaged. This must be intimated within 48 hours of receiving the delivery.

Due to the nature of our business, we do not accept any returns once the product is opened and used. We want you to be 100% satisfied with our products and shop in confidence. Knowing your purchased product is fresh. 

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at natkrisoaps@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at natkrisoaps@gmail.com

Contact us

For any queries, please email us on natkrisoaps@gmail.com

(Our working hours are Sun - Thu between 10.00 am to 5.00 pm. Thank you)